crochetbypriya | Privacy Policy - crochetbypriya

1. Introduction

crochetbypriya ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website or services.

2. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, delivery address
Order Information: Order history, product preferences, payment details (tokenized, never stored in plain text)
Technical Information: IP address, browser type, device information, cookies
Usage Data: Pages visited, time spent, interactions with our website

3. How We Use Your Information

We use your information for the following purposes:

Process and fulfill your orders
Communicate with you about your orders, deliveries, and customer service inquiries
Send order confirmations and tracking updates via email and SMS
Improve our website, products, and services
Prevent fraud and ensure security
Comply with legal obligations

4. Data Storage and Security

We store your data securely using industry-standard encryption and security measures. Payment information is processed securely through Razorpay and is never stored on our servers. Your data is stored in accordance with applicable data protection laws and is retained only as long as necessary for business and legal purposes.

5. Third-Party Services

We use the following third-party services:

Razorpay: Payment processing (PCI DSS compliant)
Delhivery: Shipping and delivery services
AWS (Amazon Web Services): Cloud hosting and data storage

These third parties have access to your information only to perform specific tasks and are obligated to protect your data.

6. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Your Rights

You have the following rights regarding your personal data:

Right to access your personal data
Right to correct inaccurate data
Right to request deletion of your data
Right to withdraw consent
Right to data portability

To exercise these rights, please contact us at our support email.

8. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

crochetbypriya

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.